Is Qwen Chat Down?

If Prismix shows Qwen Chat as "Operational" but you're having issues:

• Qwen3 reasoning mode taking over 60 seconds — Qwen3's "thinking" mode performs multi-step chain-of-thought reasoning before generating a response. For queries where reasoning depth is not required, switch to standard (non-thinking) mode by disabling the reasoning toggle in the chat interface or by passing "enable_thinking": false in the DashScope API call.
• API calls failing with "region not supported" — the Qwen DashScope API is subject to regional access restrictions. Users in certain countries may receive region-block errors when calling the API directly. Access via Alibaba Cloud's international endpoints or through approved third-party model providers that redistribute Qwen models outside restricted regions.
• File upload for document analysis failing over 10 MB — Qwen Chat's document analysis feature has a 10 MB per-file limit. Files exceeding this limit are rejected at upload time with an error. Compress PDFs, split large documents into sections, or convert files to plain text before uploading for analysis.
• Response in English despite Chinese prompt — Qwen models default to detecting the language of the user's prompt, but can return English output on multilingual or code-heavy prompts. To enforce Chinese-language responses via the DashScope API, include an explicit instruction in the system message (e.g., "请用中文回答所有问题") or set the language parameter if available in your API version.
• API rate limit 60 requests per minute on free tier — the Qwen DashScope free tier is capped at 60 requests per minute per API key. Parallel requests from multi-threaded applications can saturate this limit quickly. Implement token-bucket rate limiting in your application and use exponential backoff when receiving 429 responses from the DashScope API.
• Mobile app not syncing chat history with web (different account sessions) — Qwen Chat on iOS/Android and the web interface use separate authentication sessions. If you sign in with different credentials on each platform (e.g., Alibaba account on mobile, email on web), chat history is not shared. Sign in with the same Alibaba Cloud account on both platforms to enable cross-device history sync.