Notion AI Not Working?
AI button greyed out, requests timing out, or "something went wrong"? Check live status and fix it step-by-step.
Live Notion AI Status
Updated every 5 minutes → prismix.dev/service/notion Notion AI outages often appear separately from core Notion outages. Both are monitored at notion.so/status and Prismix.
What's Wrong? Diagnose Fast
AI button greyed out or missing
Notion AI add-on is not active on your plan, or AI was disabled by a workspace admin. Check Settings → Plans for the AI add-on status.
"Something went wrong" error
Server-side timeout or content too long. Try selecting a shorter passage (2-3 paragraphs) instead of a full document. Check notion.so/status for active incidents.
AI loading forever
Notion AI backend is overloaded. Wait 1-2 minutes and try again. During Notion platform updates, AI features are often degraded before core editing features.
Trial limit reached
Free plan users get ~20 trial AI responses. After the trial, the button disappears until you purchase the Notion AI add-on ($8-10/member/month).
Step-by-Step Fix
- 1
Check live Notion status
Visit prismix.dev/service/notion or notion.so/status. Look specifically for "AI features" status — it's listed separately from core Notion components.
- 2
Verify Notion AI add-on is active
Go to Notion → Settings (gear icon) → Plans. The Notion AI add-on should be listed as active. If not, you need to purchase it. On Free or Plus plans, AI requires a separate add-on purchase.
- 3
Check workspace AI permissions
Workspace owners can disable Notion AI for all members. If you're not the owner, ask them to check: Settings → Settings → AI settings → ensure AI is enabled for members.
- 4
Try shorter text selections
Notion AI times out on very long pages. For "Summarize page" on a 10,000-word doc, it will often fail. Instead, select 3-5 paragraphs at a time. "Improve writing" works best on paragraphs, not entire documents.
- 5
Reload or reinstall Notion
Desktop app: Ctrl+R to reload. Web: Ctrl+Shift+R to hard refresh. If that doesn't help, sign out, clear all cookies for notion.so, and sign back in. For persistent issues, try reinstalling the desktop app.
Notion AI Pricing
| Plan | Notion AI | Cost |
|---|---|---|
| Free | Trial (~20 responses) | Free, then add-on required |
| Plus ($16/mo) | Add-on required | + $10/member/month |
| Business ($15/mo) | Add-on required | + $10/member/month |
| Enterprise | Add-on included | Custom pricing |
Annual billing reduces the AI add-on to $8/member/month. There is no per-request limit on the add-on.
Get Alerted When Notion AI Goes Down
Star Notion AI on Prismix and get instant email or webhook alerts when Notion AI features experience degradation — separate from core Notion outages.
View Notion AI Status →Frequently Asked Questions
Why is Notion AI not working?
Common causes: Notion AI add-on not active on your plan, workspace admin disabled AI, active Notion AI outage (check prismix.dev/service/notion), or text selection too long for the AI to process.
Is Notion AI down right now?
Check prismix.dev/service/notion or notion.so/status. Look for the "AI features" component specifically — it can be degraded while the core editor stays operational.
Notion AI button is greyed out — why?
The AI button disappears when: the AI add-on is not purchased, your free trial is used up (~20 responses), or a workspace admin has disabled AI features. Check Settings → Plans to see your AI add-on status.
Notion AI keeps saying "something went wrong"
This is usually a timeout. Try selecting shorter text (2-3 paragraphs instead of the full page), wait 1-2 minutes and retry, or check notion.so/status for an active AI incident.
How many Notion AI requests do I get per month?
The Notion AI add-on ($8-10/member/month) has no hard request limit — only a fair-use policy. Free users get approximately 20 trial responses total before the feature is locked behind the add-on.