Title:Explainability in Practice: A Survey of Explainable NLP Across Various Domains

Abstract:Natural Language Processing (NLP) is now embedded in critical sectors including healthcare, finance, and customer relationship management, where models such as GPT-4o, Gemini, and BERT increasingly inform decisions. The black-box nature of these models has created an urgent need for transparency. This review examines explainable NLP (XNLP) as it is actually deployed, working through seven application domains: medicine, finance, systematic reviews, customer relationship management, chatbots, social and behavioral science, and human resources. For each domain, we ask what kind of explanation the setting needs, which methods are used there, and how they are evaluated. A structured cross-domain synthesis then contrasts how those requirements diverge. We compare the main explanation method families on scope, evidence of faithfulness, and computational cost. We also propose a two-tier evaluation protocol that separates a shared technical core of metrics from the domain-specific validation layer through which those metrics have to be read. The review also addresses areas that remain underrepresented in the XNLP literature, including real-world applicability, the gap between fidelity and faithfulness, and the role of human judgment in assessing explanations. It closes with research directions, among them personalized explanations, human-in-the-loop evaluation, and mechanistic interpretability for large language models.

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