Terms of Service

Last updated: 2026-05-12

1. Agreement

By using Prismix you agree to these terms. If you do not agree, do not use the service. "Prismix" means the website and APIs at prismix.dev.

2. The service

Prismix is a real-time status dashboard, alerting service, and public API for 48 AI providers. Features include: starring services to receive transition alerts via email + webhook (Discord / Slack / generic), daily + weekly digest emails with timezone scheduling, severity thresholds, per-destination filters + themes, the public REST endpoint /api/v1/statuses, and embeddable SVG badges (light + dark). Pricing + the tier comparison live at /pricing; we may change pricing or feature gating with at least 30 days' notice and existing accounts retain their access level when changes take effect.

3. Your account

• You are responsible for everything that happens under your account.
• Don't share credentials. Don't impersonate other people or organizations.
• You must be 16 or older.
• Sign-in is via email code or GitHub OAuth — both verify ownership of the address you sign up with.

4. Acceptable use

You agree not to:

• Reverse-engineer, scrape, or hammer the service in a way that degrades it for others. The public API publishes its rate limit (60 / hour anonymous, 600 / hour Pro) — please stay under it.
• Submit roadmap ideas or contact-form messages that are illegal, infringing, deceptive, or designed to harass.
• Use Prismix's alert pipeline to forward to webhook URLs you do not own or control (no using us as an open SMTP / open-webhook relay).
• Resell the service or scrape its data wholesale without a separate written agreement (/contact for enterprise terms).

5. Third-party trademarks

Prismix references third-party AI services whose trademarks, logos, and product names belong to their respective owners. Prismix is not affiliated with, endorsed by, or sponsored by any of the providers it monitors. The status data is sourced from each provider's own public status feed where one exists, or from a public HTTP probe otherwise.

6. Payments & refunds

• The Pro plan is billed monthly through Ko-fi memberships. You can cancel any time from your Ko-fi account; access continues until the end of the current billing period, after which your account moves to the free tier automatically.
• On downgrade we trim your alert destinations back to a single account email and clear any saved webhooks. Re-upgrading does not restore the previous setup — you would need to re-add destinations.
• Refund policy: within 14 days of your first paid month, on request via /contact, no questions asked. Beyond that we do not pro-rate refunds for partial months.
• Card data is handled by Ko-fi and never reaches Prismix.

7. Public API

• /api/v1/statuses is free, public, and anonymous-friendly. Cached aggressively at the edge — your consumer should treat the response as ~5 min stale, not real-time.
• Embed the SVG badges anywhere. Attribution is appreciated, not required.
• We reserve the right to add a per-IP cap if anyone abuses these endpoints; the current cap is published at /api-docs and we will give 30 days' notice before tightening it for production consumers.

8. Service availability

We aim for high availability but do not promise zero downtime. Status alerts are best-effort — we won't be liable for a missed transition caused by upstream outages, email delivery failure, or webhook receiver downtime. Prismix is provided "as is" without warranty of any kind.

9. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim is capped at the amount you paid Prismix in the 12 months preceding the claim (or USD 50, whichever is greater). We are not liable for indirect, incidental, or consequential damages — including damages arising from a missed status alert.

10. Termination

You can stop using Prismix at any time. We may suspend or terminate accounts that violate these terms. We'll give 30 days' notice unless the violation is severe (abuse, fraud, security threat). On termination your data is wiped per the retention rules in our Privacy Policy.

11. Changes

We may update these terms; material changes will be announced on prismix.dev and emailed to active users at least 14 days before they take effect.

12. Governing law

These terms are governed by the laws of the operator's principal place of business, except where mandatory consumer-protection law in your jurisdiction provides stronger rights — those continue to apply.

13. Contact

For all inquiries, use the contact form.