When Patients Cut In: Extending Clinical Conversational AI Safety to Interruptions
Mirrored from arXiv — NLP / Computation & Language for archival readability. Support the source by reading on the original site.
Computer Science > Computation and Language
arXiv:2608.29241 (cs)
[Submitted on 29 Aug 2026]
Title:When Patients Cut In: Extending Clinical Conversational AI Safety to Interruptions
View a PDF of the paper titled When Patients Cut In: Extending Clinical Conversational AI Safety to Interruptions, by Zachary Ellis and 5 other authors
View PDF
HTML (experimental)
Abstract:Clinical voice agents are now deployed in routine care, where real patients do not wait their turn: they interrupt. These systems typically use a cascaded architecture (speech-to-text -> LLM -> text-to-speech), so when a patient cuts the agent off mid-utterance, clinically required content can be lost even when the model handles cooperative transcripts well. Yet clinical conversational-AI benchmarks almost universally assume patients wait for the agent to finish, missing interruption-induced loss of required content. We present a transcript-based evaluation of interruption recovery, adapting conversation-analytic overlap categories into three operational types (recognitional, competitive, transitional sub-unit) and testing four deployment-oriented, non-reasoning LLM configurations across four cells spanning history-taking (information gathering) and FAQ (information provision), scored on whether the agent preserves the clinically required content. In the gathering cells, target-question failure varied across models; in the provision cells, where arms are directly comparable, failure rose for every model. Rankings differ across cells, and competitive FAQ interruption produced 30/30 provision-coverage failures for all four models (Wilson 95% CI: 88.6-100.0%; baseline 0/30 for three, 4/30 for Llama). A brief apology marker ("sorry to interrupt") shifts recovery by tens of percentage points, inconsistently across models, and for one it reduces recovery. Interruption robustness therefore cannot be a single score: evaluation must be content-grounded, reported per cell, and matched to the deployment's interruption profile.
| Comments: | Accepted to Findings of EMNLP 2026 |
| Subjects: | Computation and Language (cs.CL) |
| Cite as: | arXiv:2608.29241 [cs.CL] |
| (or arXiv:2608.29241v1 [cs.CL] for this version) | |
| https://doi.org/10.48550/arXiv.2608.29241
arXiv-issued DOI via DataCite (pending registration)
|
Full-text links:
Access Paper:
- View PDF
- HTML (experimental)
- TeX Source
View a PDF of the paper titled When Patients Cut In: Extending Clinical Conversational AI Safety to Interruptions, by Zachary Ellis and 5 other authors
References & Citations
Loading...
Bookmark
Bibliographic Tools
Code, Data, Media
Demos
Related Papers
About arXivLabs
Bibliographic and Citation Tools
Bibliographic Explorer Toggle
Bibliographic Explorer (What is the Explorer?)
Connected Papers Toggle
Connected Papers (What is Connected Papers?)
Litmaps Toggle
Litmaps (What is Litmaps?)
scite.ai Toggle
scite Smart Citations (What are Smart Citations?)
Code, Data and Media Associated with this Article
alphaXiv Toggle
alphaXiv (What is alphaXiv?)
Links to Code Toggle
CatalyzeX Code Finder for Papers (What is CatalyzeX?)
DagsHub Toggle
DagsHub (What is DagsHub?)
GotitPub Toggle
Gotit.pub (What is GotitPub?)
Huggingface Toggle
Hugging Face (What is Huggingface?)
ScienceCast Toggle
ScienceCast (What is ScienceCast?)
Demos
Replicate Toggle
Replicate (What is Replicate?)
Spaces Toggle
Hugging Face Spaces (What is Spaces?)
Spaces Toggle
TXYZ.AI (What is TXYZ.AI?)
Recommenders and Search Tools
Link to Influence Flower
Influence Flower (What are Influence Flowers?)
Core recommender toggle
CORE Recommender (What is CORE?)
arXivLabs: experimental projects with community collaborators
arXivLabs is a framework that allows collaborators to develop and share new arXiv features directly on our website.
Both individuals and organizations that work with arXivLabs have embraced and accepted our values of openness, community, excellence, and user data privacy. arXiv is committed to these values and only works with partners that adhere to them.
Have an idea for a project that will add value for arXiv's community? Learn more about arXivLabs.
Discussion (0)
Sign in to join the discussion. Free account, 30 seconds — email code or GitHub.
Sign in →No comments yet. Sign in and be the first to say something.