Degraded performance of the Shared Pooler cluster in ap-southeast-1

Updates timeline

1. Investigating Jun 24, 03:59 PM UTC

   We are aware of a period of degraded performance of the Shared Pooler cluster in ap-southeast-1. Affected projects experienced increased ECHECKOUTTIMEOUT errors when running queries. The window of the incident was between 14:48 to 15:25 UTC. The issue appears to be resolved. We are investigating the cause of this incident and will continue monitoring the cluster.

2. Resolved Jun 24, 04:14 PM UTC

   One of the processes in the ap-southeast-1 Supavisor cluster became overloaded, causing difficulties in starting new pools. We restarted a node to stabilize the cluster and scaled the cluster up. The issue appears resolved.