Elevated error rates with some U.S. business Mastercards

Updates timeline

1. Identified Nov 6, 06:38 PM UTC

   **Investigating — We’re seeing payment declines on some U.S. business Mastercards. Affected cards have numbers beginning with 544015, 546400, 543502, 543799, or 512998. Some cards beginning with 513989 are also affected.** **For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail.** **If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase.** **We’re working with our payment partners and will share updates here.**

2. Identified Nov 6, 06:50 PM UTC

   Investigating — We’re seeing payment declines on some U.S. business Mastercards. Affected cards have numbers beginning with 544015, 546400, 543502, 543799, or 512998. Some cards beginning with 513989 are also affected. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail. If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase. We’re working with our payment partners and will share updates here.

3. Monitoring Nov 7, 01:29 AM UTC

   We’ve applied a mitigation and are monitoring the affected services to confirm recovery.

4. Resolved Nov 10, 04:06 PM UTC

   All affected services are operating normally again. We’re sorry for the disruption, and we appreciate your patience.