Delays in customer support responses

Updates timeline

1. Investigating Oct 23, 03:41 AM UTC

   We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.

2. Investigating Oct 23, 03:57 AM UTC

   As a temporary solution, customers looking to reach out to OpenAI Support can email [[email protected]](mailto:[email protected] "[email protected]").

3. Identified Oct 23, 04:43 AM UTC

   A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.

4. Monitoring Oct 23, 05:47 AM UTC

   We have applied the mitigation and are monitoring the recovery.

5. Resolved Oct 23, 05:58 AM UTC

   All impacted services have now fully recovered.