OpenAI incident

New Ad Accounts failing to provision admins

Minor Resolved

Started

October 22, 2026 at 07:36 PM UTC

Duration

4h 31m

Resolved

October 23, 2026 at 12:07 AM UTC

Updates timeline

  1. Identified

    We have identified that new ad accounts are failing to assign their creator admin. We are investigating the issue.

  2. Identified

    We have identified the issue and are working to implement the mitigation.

  3. Monitoring

    We have applied the mitigation and are monitoring the recovery.

  4. Resolved

    All impacted services have now fully recovered.

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