OpenAI incident
Delayed support responses
Started
September 18, 2026 at 09:36 PM UTC
Duration
3h 33m
Resolved
September 19, 2026 at 01:10 AM UTC
Updates timeline
- Identified
Some users are experiencing delayed responses from OpenAI Support by email and chat. We’re investigating and will share updates as we learn more.
- Monitoring
We have applied the mitigation and are monitoring the recovery. Some support responses by email and chat may still be delayed while we work through affected cases.
- Resolved
All impacted services have now fully recovered.
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