OpenAI incident
Degraded Performance affecting Agents API
Started
September 14, 2026 at 11:20 PM UTC
Duration
18 min
Resolved
September 14, 2026 at 11:39 PM UTC
Updates timeline
- Monitoring
Since 1:30 PM Pacific Time on September 14, customers using the Agents API have experienced delays or been unable to start turns in managed sessions.
- Monitoring
We have applied mitigations and are seeing recovery, but the service has not fully recovered. We are continuing to monitor recovery.
- Resolved
The issue affecting the Agents API has been resolved. Managed sessions are now processing turns normally.
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