Elevated errors affecting ChatGPT conversations

Updates timeline

1. Investigating Jul 25, 10:09 PM UTC

   We are investigating intermittent errors that may prevent some users from loading or continuing conversations in ChatGPT. The current period of impact began around 1:00 PM PT.

2. Identified Jul 25, 11:16 PM UTC

   We have identified the source of intermittent errors affecting some ChatGPT conversations and are working to mitigate the issue. Error rates have decreased, but some users may continue to experience failures.

3. Monitoring Jul 25, 11:57 PM UTC

   Mitigation has been implemented, and we are monitoring the recovery of ChatGPT conversations.

4. Resolved Jul 27, 04:32 PM UTC

   All impacted services have now fully recovered.