Some users may experience issues accessing OpenAI accounts

Updates timeline

1. Investigating Jun 5, 01:26 PM UTC

   We are investigating the issue for the listed services.

2. Identified Jun 5, 02:20 PM UTC

   We have identified the issue impacting account access for some users, and we are working on a fix.

3. Identified Jun 5, 02:52 PM UTC

   We are still implementing the mitigation.

4. Identified Jun 5, 03:19 PM UTC

   An issue caused some user accounts to be incorrectly suspended. We’re restoring account access and working through related subscription and credit impacts for affected users.

5. Resolved Jun 5, 04:09 PM UTC

   All impacted services have now fully recovered.

6. Monitoring Jun 5, 07:09 PM UTC

   We’ve restored account access for users. The team is working through related subscription and credit impacts for affected users.

7. Monitoring Jun 5, 07:47 PM UTC

   The team is still working through related subscription and credit impacts for affected users. Impacted users will be receiving an email shortly.

8. Monitoring Jun 5, 08:53 PM UTC

   All users impacted should have received an email with more information. The team is monitoring for additional changes.

9. Monitoring Jun 5, 09:19 PM UTC

   The team is uncovering some additional impacted users and is still working through related subscription and credit impacts for affected users. Impacted users will be receiving an email shortly.

10. Resolved Jun 6, 06:16 AM UTC

    Incorrectly suspended users have been restored access and received an email about their account and subscription information, if relevant. Impacted services have recovered.