Some customers seeing delays

Updates timeline

1. Investigating Jun 16, 03:05 PM UTC

   Some users may be experiencing delays when using automations, including the Linear Agent and Asks. We are investigating and will provide updates as more information becomes available.

2. Investigating Jun 16, 04:07 PM UTC

   Some users in our US and European regions continue to experience delayed responses from Linear Agent and some other automations including Asks. We have increased service capacity and are continuing to work towards restoring normal response times.

3. Monitoring Jun 16, 05:47 PM UTC

   Agent responses and other delayed workflows should now be operating normally. We’re continuing to monitor performance to ensure recovery remains stable.

4. Monitoring Jun 16, 07:39 PM UTC

   Processing continues to operate normally, and we have not observed further errors. We’re continuing to monitor performance to ensure the recovery remains stable.

5. Resolved Jun 16, 09:55 PM UTC

   The delays affecting agent responses and other workflows have been resolved. We're sorry for the disruption.