Multiple US endpoints experiencing timeouts and latency

Updates timeline

1. Investigating Oct 13, 09:21 AM UTC

   We are investigating elevated latency and timeouts affecting multiple endpoints, including some Elevenagents endpoints. Some requests may be slow or fail. Our team is actively looking into the cause.

2. Resolved Oct 13, 09:47 AM UTC

   Error rates have returned to normal. We are currently still investigating the cause of this downtime and will update the status page with an RCA as soon as possible.

3. Identified Oct 13, 09:57 AM UTC

   We’re seeing error rates rise again, so calls may still fail or experience increased latency.

4. Monitoring Oct 13, 10:38 AM UTC

   Error rates are still flaky. We are monitoring the affected endpoints to confirm stability and are working with our data provider on a root cause analysis.

5. Identified Oct 13, 11:42 AM UTC

   We are still seeing elevated errors and timeouts on the affected endpoints, and requests may continue to fail. We are actively working with our data provider to restore full service and bring the endpoints back online.

6. Identified Oct 13, 12:54 PM UTC

   We are actively working with our data service provider to ensure endpoint stability. We will update the status page as soon as we have received confirmation that all our endpoints are back to normal.

7. Monitoring Oct 13, 01:42 PM UTC

   Error rates have continued to stabilize. We are continuing to monitor the affected endpoints to ensure service remains steady.

8. Resolved Oct 13, 02:18 PM UTC

   The incident is resolved. Error rates are back to normal, and stable service has been confirmed. We will publish a Root cause analysis once our review of the incident is complete.