ElevenLabs incident

Agents - EU Residency

Major Resolved

Started

September 28, 2026 at 01:57 PM UTC

Duration

42 min

Resolved

September 28, 2026 at 02:39 PM UTC

Updates timeline

  1. Investigating

    We are investigating an issue on EU residency affecting the ElevenAgents platform.

  2. Investigating

    We are investigating a possible issue with our underlying database provider. We will continue posting updates.

  3. Monitoring

    We have released a fix, we are continuing to monitor the situation, the platform is operational now.

  4. Resolved

    We can confirm that the issue has been fixed and that the service is fully operational. Resolution time was 14:18 UTC We will post the RCA to the status page after the investigation.

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