ElevenLabs incident

Some ElevenAgents calls failed to start

Major Resolved

Started

September 19, 2026 at 12:34 AM UTC

Duration

1h 34m

Resolved

September 19, 2026 at 02:08 AM UTC

Updates timeline

  1. Investigating

    We are investigating an issue that occurred with some calls where the call didn't start; however, the calls are working now.

  2. Monitoring

    The calls are working now.

  3. Identified

    We are still seeing some calls that are failing, our team is currently applying a new fix.

  4. Monitoring

    We have released another fix, the error rate is now down.

  5. Resolved

    The issue has been fully resolved and everything is functional again.

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