Media not loading across several products

Updates timeline

1. Investigating Aug 24, 08:49 AM UTC

   We’re currently experiencing issues loading media across several products, including Studio, Audiobooks, Image & Video, Music and Dubbing. We are actively investigating the cause.

2. Identified Aug 24, 10:18 AM UTC

   We have located the cause of the elevated errors, and we are working on a fix.

3. Identified Aug 24, 11:42 AM UTC

   The error rate has decreased, although the issue has not been fully resolved yet. We are continuing to work toward a complete resolution.

4. Identified Aug 24, 02:53 PM UTC

   We are currently working to deploy a targeted fix to resolve the existing issues of media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. We will pass further updates as we track the deployment of this fix.

5. Identified Aug 24, 05:12 PM UTC

   Work is still underway to release a fix to resolve media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. Until the fix is fully rolled out, common symptoms may include failures when exporting media in Studio, Dubbing, and other products. We'll continue to pass further updates as we track the deployment of this fix.

6. Resolved Aug 24, 06:43 PM UTC

   Our engineers have traced media loading error rates as they have returned to baseline. Studio, Audiobooks, Image & Video, Music and Dubbing products should now functional normally.