ElevenLabs incident
Inbound Twilio calls experiencing intermittent connection failures
Started
August 18, 2026 at 12:39 PM UTC
Duration
3 min
Resolved
August 18, 2026 at 12:43 PM UTC
Updates timeline
- Identified
From ~07:00 UTC, a small percentage (<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
- Resolved
Inbound calls are currently operational.
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