Pre-recorded Universal-3-pro and Universal-3-5-pro degradation in the EU

Updates timeline

1. Investigating Jun 24, 09:13 AM UTC

   We are currently investigating degradations affecting only traffic to the EU versions of Universal-3Pro and Universal-3-5-pro for pre-recorded audio transcription.

2. Identified Jun 24, 09:34 AM UTC

   Our engineering team has identified the issue and is actively working to implement a fix. We will continue to provide updates as more information becomes available.

3. Monitoring Jun 24, 10:16 AM UTC

   A fix has been implemented and requests to the EU versions of Universal-3-Pro and Universal-3-5-Pro no longer show degradations. We are continuing to monitor to ensure stability.

4. Resolved Jun 24, 10:40 AM UTC

   The issue affecting EU pre-recorded transcription for Universal-3-Pro and Universal-3-5-Pro has been fully resolved, the fix was implemented at 10:05 UTC. All systems are operating normally. We apologize for the disruption to your workflows. If you have any questions, please reach out to [email protected].