Anthropic incident
Delays in credit purchases
Started
September 1, 2026 at 11:26 PM UTC
Duration
1h 57m
Resolved
September 2, 2026 at 01:24 AM UTC
Updates timeline
- Monitoring
We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.
- Resolved
This issue has been resolved.
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