Voice Agent third-party provider instability (Google Gemini LLMs)

Updates timeline

1. Identified Apr 21, 03:59 PM UTC

   We are currently observing elevated error rates from our downstream third-party provider, Google Gemini LLMs. Deepgram infrastructure, including our canaries, remains healthy; however, Voice Agent customers using bring-your-own (BYO) Gemini LLMs may experience degraded performance or intermittent failures on LLM think requests. We are monitoring the situation and tracking the provider’s status at https://aistudio.google.com/status. We will provide further updates as more information becomes available or if we observe broader impact.

2. Resolved May 1, 06:21 PM UTC

   This incident has been resolved.