Deepgram incident

Issues with downstream LLM provider in Voice Agent API

Name: Deepgram — Issues with downstream LLM provider in Voice Agent API
Start: 2026-04-17T20:56:12.557Z
End: 2026-04-18T03:48:17.404Z

Informational Resolved Upstream link ↗

Started

April 17, 2026 at 08:56 PM UTC

Duration

6h 52m

Resolved

April 18, 2026 at 03:48 AM UTC

Updates timeline

Investigating Apr 17, 08:56 PM UTC

We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.
Investigating Apr 18, 03:48 AM UTC

We are continuing to investigate this issue.
Resolved Apr 18, 03:48 AM UTC

This incident has been resolved.

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