Billing Balance & Notification Delays

Updates timeline

1. Investigating May 7, 01:56 PM UTC

   We are currently investigating an issue affecting billing balance updates and notifications. Some customers may notice that their account balance is not reflecting the most up-to-date usage. Additionally, the following notifications may not be delivered as expected: - Low balance and $0 balance alerts - Autopay confirmation emails - Custom email alerts for usage spend and threshold notifications Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.

2. Identified May 7, 02:27 PM UTC

   The issue has been identified and a fix is being implemented.

3. Monitoring May 7, 04:34 PM UTC

   A fix has been implemented and we are monitoring the results.

4. Resolved May 7, 05:04 PM UTC

   This incident has been resolved.